Jesus said, "These things I have spoken to you that you may be kept from stumbling" (John 16:1 NASB).
People will forget 95 percent of what they hear after three days, so effective managers repeat important information.
Gently reinforce important facts without haranguing, until you see that the lesson was learned and implemented.
Every week, focus your staff on one concrete action that will improve customer service or product quality, reinforce that message and watch your business grow.
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