Do you invest in training your staff in your business? Scripture relates, the people "were gathered to Ezra the scribe that they might gain insight into the words of the law" (Neh. 8:13 NASB). All of us will learn on the job, but unfortunately in business, we and...

When called on the carpet, how do you respond to your boss? Nehemiah was confronting others and "...they were silent and could not find a word to say" (Neh. 5:8 NASB). When we mess up and are confronted by our boss, our normal reaction is to be silent. Our silence...

When negotiating a sale, do you try to squeeze out the last buck? The Prophet Ezekiel wrote, "Let not the buyer rejoice, or the seller mourn..." (Ezek. 7:12 NASB). Long-term customer relationships require long-term satisfaction. Consider every sale as either the...

When you issue instructions and directives, do you ask for prompt implementation? The Lord spoke to Ezekiel and said, "None of My words will be delayed any longer" (Ezek. 12:28 NASB). When you issue instructions, establish a timetable to follow through; otherwise,...

When a major snafu hits your business, how do you get to the core issue? Paul wrote, "Every fact is to be confirmed by the testimony of two or three witnesses" (2 Cor. 13:1 NASB). When we have a mess to fix, what we need first are facts and a clear understanding of...

Are you ready to respond to customer demands at any time? Paul instructed, "lest if any...come with me and find you unprepared, we...should be put to shame..." (2 Cor. 9:4 NASB). Customers may visit our establishment any time. We need to be ready, from the time our...

Do you and your staff complete all customer requirements fully and completely? The Apostle Paul wrote, "But now finish doing it..." (2 Cor. 8:11 NASB). When we respond to customer complaints, we must ensure that the problem is completely resolved. You may have the...

Do you insist staff finish tasks and assignments, or do you let personnel slide at times? Paul wrote the Corinthians and said, "But now finish doing it..." (2 Cor. 8:11 NASB). In any organization, some people will be great starters or good workers but will stop...

When asked for your perspective, do you offer a viewpoint or do you fudge? Paul wrote, "I give you my opinion in this matter" (2 Cor. 8:10 NASB). Often our boss or co-workers will ask us for our perspective. Don't hold back if you know the answer or believe you...

In your job, do you talk a good game or really produce solid results? King Solomon wrote, "mere talk leads only to poverty" (Proverbs 14:23, NASB). Effective bosses have a way of remembering statements of what you said you will accomplish in the future. When making...

When interviewing prospective staff, are you able to discern the difference between great past achievement and a good gift of gab? King Solomon wrote, "mere talk leads only to poverty" (Proverbs 14:23, NASB). When interviewing a potential employee, ask how results...

Do you carefully check employment references on prospective hires? King Solomon wrote, "The naive believe everything..." (Proverbs 14:15 NASB). Some folks make a great impression during an interview, but the interview gives only part of the story. The best...