The Apostle Paul wrote, "we urge you, brethren, admonish the unruly..." (Thess. 9:14 NASB).
Small mistakes by staff members in customer service can quickly become ingrained bad habits.
When you observe a poor customer attitude, a failure to follow through on service or forgetting to follow company policy, promptly confront the issue.
State positively how the work should be done in the future.
Your gentle correction at the time will avoid more harsh criticisms in the future and help you build a winning team.
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