Scripture relates, "Do not neglect to show hospitality..." (Heb. 13:2 NASB).
Customers will call our establishment every day.
Answer the phone in a friendly, clear manner. Don't act rushed but take your time.
Ask how you may help and then wait for the answer.
If you failed to understand your customer, clarify and ask questions. Strive to be patient.
Train your staff to be equally diligent. Listen and observe how they react to customers on the phone. Coach and correct as necessary.
Your phone hospitality will bring in customers.
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